Reference
TechAppSup
Type
Permanent
Location
Reading
Salary
£50,000 to £60,000 per annum
Category
IT
Sector
Financial Services

About the Role:

Northreach have partnered with an exciting and innovative Start-up Insurance company in the heart of Reading in their search for a technically-gifted Technical Application Support Analyst to investigate, triage and resolve IT & Applications issues impacting key business processes, understand where issues stem from and ultimately put measures in place to solve this.

Being a start-up they need someone who isn’t afraid of a challenge, who can adapt to different situations and wear multiple hats. The right person will have excellent experience in cloud SaaS based Applications, a good knowledge of DevOps who gets under the system, identifies where the issues sits and can deliver solutions.

The Main Responsibilities:

  • Investigate and resolve a range of IT & Application issues
  • Triage IT incidents including those across multiple applications & multiple business processes, working with the IT Team to effectively resolve issues and deliver solutions
  • Work with the IT team & vendors/suppliers to operate and improve processes, tools and documentation to ensure maximum performance and efficiency at all times.
  • Continuously improve systems and support the business in the business change

The Main Experience:

  • Experience working in a 2nd / 3rd line support role across a range of cloud based applications
  • Good knowledge and awareness of DevOps
  • Experience of cloud based (Azure) applications
  • Excellent technical experience
  • Ideally experience in a start-up environment
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