Personal Profile

An experienced IT professional having worked in the IT industry since 1992.  Through my degree and early career, I have established a very thorough knowledge of the technical aspects of the IT industry, from technical support to systems development and design.  Later career progression has seen roles in Operations, Project Management and Product Management.   Worked with a variety of technologies including databases, .NET technologies and Web applications.  Certified in Service Management to ITIL Foundation v3 level, Project Management with PRINCE 2 and Agile with a Scrum Product Owner certificate.

Career History

Development and humanitarian organisation

Product Owner

7/2012 – present


Fulfill the Product Owner role for a major upgrade of a Windows-based application to a web application.

Additionally, work with a number of other businesses as an IT Consultant, CRM Project Manager, Product Manager and assisting with the two groups of offices working together as effective consortiums

Key activities:

  • Manage the product backlog using Microsoft Azure DevOps and follow Agile and Scrum principles as closely as possible
  • Provide the link between the offshore development team and the Europe-based stakeholders
  • Manage the work and priorities of the offshore team
  • Act as the “go to person” for all European staff regarding future direction of the product, support issues, change requests etc.
  • Ensure that best practices are followed where possible
  • Introduced automated testing principles into the project and aim for a thigh percentage of new developments to be covered by automated testing tools
  • Strive for continuous improvement in all areas


Development and humanitarian organisation, London, UK   

Operations/Application Manager

11/2011 – 6/2012


  • Hold operational responsibility for the day to day running of an application service. The application supported key business functions including customer relationships, financial, enrollment, reporting and communications tracking.  I oversaw other internal and external resources to ensure that the service meets the needs of the stakeholders, whilst striving for improvements in service, efficiency and quality.


Key activities:

  • Managed the 3 support specialists based in mainland Europe and India
  • Ensured adequate support provision to meet the operational and business needs of 9 international offices according to priority and budget constraints
  • Managed the relationship between our company and our external software provider responsible for the contracts and SLAs
  • Lead the creation of the budget for each financial year and created amendments to the contracts where necessary
  • Established highly collaborative relationships between our international European offices, central international support and the offshore developer
  • Ensured that all necessary documentation is created for processes, best practices etc. using SharePoint and wikis
  • Managed the change management, development, upgrading, deployment and testing of new versions of the application, ensuring that standard procedures were followed


Development and humanitarian organisation , London

Senior Technical Support

7/2008 – 11/2011


  • Promoted to lead a team of support personnel based in the UK, mainland Europe and India


Development and humanitarian organisation, Paris, France


7/2006 – 7/2008

  • Supported and development of the bespoke CRM database application


Development and humanitarian organisation, Hamburg, Germany


5/2003 – 7/2006

  • Supported and developed a bespoke CRM database application being used in 10 European countries


Nestlé Corporation Headquarters, Vevey, Switzerland

Contract Analyst/Developer

04/2000 – 04/2002

  • Responsible for developing a Microsoft Visual FoxPro database application being used in 80 markets worldwide
  • Provided level 2 support for the application
  • Migrated the application from FoxPro for Windows to Microsoft Visual FoxPro
  • Hired and managed one team member for additional work


Coin Financial Systems, St. Albans, UK

Contract Analyst/Developer

05/1999 – 04/2000

  • Developed a FoxPro for Windows application (TelePartner) for our client Ford Motor Company
  • Acted as Lead Developer in a team of 3. Performed mentoring for other team members


Sitel Corporation, Kingston-upon-Thames, UK

Contract Analyst/Developer

06/1998 – 05/1999

  • Developed a data collection system in FoxPro for Windows for our client Proctor & Gamble
  • Worked in a team of 2 which was itself a part of a larger team of 20 developers


Intensive Care National Audit & Research Centre (ICNARC), London, UK

Database Manager

01/1995 – 06/1998

  • Technical Lead for the national database of intensive care admissions
  • Defined the Case Mix Programme (CMP) Data Set Specification (recording case mix, outcome and activity of patients)
  • Developed central and local data collection software and data reporting tools
  • Produced documentation and trained users
  • Managed 2 other staff
  • Travelled countrywide lecturing ICUs on the benefits of joining the CMP



Yorkshire Cable Communications, UK

3/1994 – 1/1995

Technical Support

  • Provided technical and network support to a company of 150 people


Cellmark Diagnostics, Abingdon, UK

1/1993 – 3/1994

Database Programmer

  • Developed a bespoke customer service and reporting system using FoxPro for DOS
  • Supported the in-house token ring LAN and associated PCs and applications


Talkdata Computer Systems, London, UK

Technical Support

3/1992 – 1/1993

  • Provided technical support to a number of different businesses around Central London including BBC World Service and the National Audit Office



Scrum Alliance

Certified Scrum Product Owner

APMG International

PRINCE2 Practitioner


ITIL Version 3 Foundation Examination


Microsoft Certified Application Developer (MCAD) with C#.NET and SQL Server


Oracle 8i/9i Certified Professional in Database Administration


Teaching English as a Foreign Language (TEFL)

Sheffield City Polytechnic

BSc.(Hons) Information Technology



Languages: French/Italian intermediate, German beginner

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