Personal Profile

Experienced, self-motivated professional currently looking for a challenging position at a growth–oriented firm. I have a wealth of experience in the Banking and Financial sector, specifically due diligence, KYC and on boarding new clients. I excel in customer service & assistance. Skilled in Microsoft Word, Excel and Power Point and accustomed to meeting tight deadlines. Working knowledge of KYC, identity check and AML tools like Call credit, AML Trac, sanction check etc.

Technical Skills

Well verse with Microsoft Access, Microsoft Word, Microsoft PowerPoint, Open office, Microsoft Excel. Currently Working on software like Call credit, AML Trac, CIFAs, Dow Jones, Finacle Open Sources like media search, companies house, charity commission, Experian & world check.



Master of Science Information Technology (IT)

SIES college of Science, Commerce &Arts

University of Mumbai, India

August2005- April 2007


Bachelor of Science in Information Technology (IT)

SIES college of Science, Commerce &Arts

University of Mumbai, India

August 2002-May 2005


Higher Secondary School Certificate Science Stream (HSC)

Vani Vidhyalaya Junior College

Maharashtra State Board

October 2001-May 2002


Secondary School Certificate (SSC)

Radhikabai Meghe Vidhyalaya

Maharashtra State Board

July 1999-March 2000


Career History

Operations Assistant Manager- International Bank  (UK) 

January 2019 (Current Employer)


  • Handling the new product launched for Online Deposits – Premier Bond.
  • Handling Internet Banking & Internet banking related queries.
  • Reconciliation of USD/GBP/EURO currencies
  • Verification of swift based payments-MT103 & MT202(Financial & Non-financial transactions)
  • Verification of treasury rates & updating the rates on the website
  • Preparation & timely update of processes and procedures in UBI portal.
  • AML/KYC checks & monitoring the customer transactions.
  • Performing Sanction checks.
  • Working close with compliance department in performing AML & KYC checks & monitoring the swift transfers.
  • Generating SCV report (Single customer view) every fortnight, tallying the report and submitting the same to the management and to the regulators when requested.
  • Checking the SCV audit report and clearing all the required exceptions.
  • Record keeping of all the above documents.


Customer Service Officer

December 2015 (Current Employer)


Processing of Individual (Current & Savings), Corporate (UK & Non-UK) & Term Deposits Accounts, includes:

  • Call credit /CIFAS check of all new/ renewal of the account.
  • Checking for company’s the details in the Companies’ House, adverse media search of the companies, its directors and the shareholders as per the requirement.
  • Entering the account opening details in AML Trac to generate the risk rating.
  • Creating customer ID & Opening Account in Finacle. (core banking software used by the Bank)
  • Preparing and posting the FD confirmation receipts.
  • Linking the customers & setting their profiles, in AML Trac after the account is opened in Finacle.
  • Review the customer’s details in the AML trac, when the review is due based on risk and periodicity
  • Monitoring the transactions of the customers and responding to the alerts as and when assigned by the MLRO.
  • Client Onboarding: Including checking and verification of KYC and KYB documents for HNIs, corporates and PEPs.
  • Perform standard due diligence and EDD check as per customer risk profile.
  • Review accounts and undertake Enhanced Due Diligence as required. Undertake on-going Due Diligence on High Risk accounts including PEP’s
  • One-point contact to Corporate Customers in terms of meeting up to their requirements, resolution of the queries/complaints
  • Responsible for the supervision/training within the customer service department
  • Reviewing new account application and KYC documents for PEPs which includes screening against sanctions, adverse media and provide recommendations for approval for account opening to Head of Compliance.
  • Maintain bank’s PEP register and update them accordingly.
  • Performing periodic PEPs account reviews; conducting appropriate EDD on all PEPs
  • Analyzing and reviewing KYC questionnaire and Source of Wealth information from PEPs and updating customer records during periodic reviews.


Dealing with onboarding Business Accounts-Resident and non-resident (Term Deposits/Current/Term Loan/Syndication Loan/Commercial loan)

  • Performing customer due diligence to gather the client’s identity, address and evaluate the risk category of the client.
  • Dealing with all the AML and KYC checks using various tools like Experian, World check, Dow jones, CIFAs & through bank’s internal AML Tracing System.
  • Responsible for efficient identification & Monitoring/tracking Suspicious activities and the transactions in the bank and ensure to report it to MLRO Through SAR (Suspicious activity Report).
  • Performing periodic reviews on all the corporate clients based on their risk categorization
  • Performing Enhanced due diligence for High risk customer to minimize the risk & maintaining effective compliance standards.
  • Handling PEP (politically exposed persons) based account and monitoring the same on timely basis. Periodic reviews done.


Other Responsibilities includes:

  • Processing financial / non-financial transactions in Finacle.
  • Responding to the queries of customers through phone and email regarding UK account as well as NRI account in India.
  • Liaising with HNI customers and cross selling new products to such customers.
  • Maintenance of all the important records related to the customer and daily Vouchers.
  • Cash handling.
  • Direct dealing with the walk-in customers for UK account as well as NRI customer.
  • Preparing the cheque books for the current account holders in the excel spreadsheet, uploading them in the SFTP system, as well as issuing the same in the Finacle.
  • Maintenances of excel sheets for all the out-ward remittances.
  • Preparing the voucher for the payment receipt of Check print.
  • Handing customer complain, resolving and generating final response for the customer and the same is recorded in the register.


National Bank-Customer Service (Maternity Cover)

August 2015 to November 2015

During the above-mentioned period I was under the contract of Quatum recruitment Services.


Operations Officer- Bank  (Maternity Cover)

October 2015 to December 2015

During the above-mentioned period I was under the contract of Quatum recruitment Services.


Personal Banker- International Bank UK Ltd

December 2014 to July 2015


  • Responsible for retails operations, customer handling, solving customer queries, Account opening, cross-selling.
  • Dealt with Non –Resident Accounts (NRE & NRO) and processing the same.
  • Performed cash transaction verifications as a verifier.
  • Accounts Scanning and exporting it to the operations team, solely responsible for the account processing and getting the accounts opened for the customers.
  • Monitoring the customer’s account frequently through the system called AMLOCK.
  • Dealing with Fixed deposits and monitoring the maturity period of the FD. Making calls to the customer and informing.
  • Majorly responsible for complaints handling through the internal system called CRM.
  • Writing minutes of meeting and maintaining the records for the same.
  • Conducted several product and process presentations within the team.
  • Verifying various reports like Financial Transaction Report (FTR), Audit Report (AR), Daily Sales Report (DSR) before running the ABH report (After Business Hours).
  • Performed all the possible operational tasks as required for running the business.
  • Worked as an acting verifier and was under the training for the role of ‘Assistant Manager’.
  • Extensive knowledge of the internal system and internet research abilities are required. Extensive Microsoft office skills required. Persuasive communication skills required to interact with the customers.


Operations Executive- International Bank 

April 2013- November 2014


  • Retail operations, handling customers, dealing with customer queries, account openings, account processing, cross-selling of products.
  • Dealt with Non –Resident Accounts (NRE & NRO) and processing the same.
  • Ensuring all KYC and AML procedures are met.
  • Onboarding & Monitoring the customer’s accounts on daily basis.
  • Building up good relations with customers and developing business. Performing all the banking related jobs.
  • Cash handling when required as a backup cashier. Maintaining cash book, performing day beginning and day end activities.
  • Extensive knowledge of the internal systems and internet research abilities are required. Extensive Microsoft office skills required.
  • Effective communication skills required to interact with the customers.
  • Ensuring compliance of various statutory requirements as per audit guidelines
  • Handling all aspects of back office operations for savings/current accounts opening and all related queries- with respect to KYC norms
  • Check and reporting of branch customer transaction with related to Anti Money Laundering.
  • Transaction Surveillance for savings and Current Accounts: Monitoring large cash transactions, checking doubtful transactions in respect to AML


Front Line Assistant Manager- Forex Company 

(Hongkong based Foreign Exchange Company)-UK

January 2009-November 2012


  • Solely Responsible for the Branch.
  • Assisting and handling the customers. Dealing with customers on day to day basis.
  • Explaining the various products and services to the customers.
  • Dealing with foreign currencies on daily basis. · Worked as cashier.
  • Building up good relationship with the customers and developing business.
  • Actively calling up customers.
  • Maintaining invoices, customer confidential documents, cash-book, and many more such files.
  • Generating day end report to keep track of the daily sales.
  • Extensive knowledge of the internal system and internet research abilities required. Extensive Microsoft office skills required.
  • Effective communication skills required to interact with the customers.


Assistant Manager Grade M1-Kotak Mahindra Bank Ltd-India

October 2007-August 2008


  • Performed Team Handling, Administrative duties.
  • Preparation of Daily Sales Report (DSR),
  • Generate Value tractor to check the Average Quarterly Balance (AQB) of the account holders.
  • To handle, train &motivate the team members. Educate them in upcoming products of the firm.
  • Monitoring the performance of the team members and guide them in their sales outcomes.
  • Arrange for Meetings, Customer Assistance & Feedback.
  • Strong sales & Customer-facing required.
  • Extensive Microsoft Office skills were required.


Technical Associate-WIPRO (Technical Process Outsourcing)-India

June 2007-September 2007


  • Performed Microsoft Access Support to Clients
  • Technical Assistance to Inbound Clients,
  • Maintaining the records of the conversation held on telephone.
  • Processing replies and outcomes on incoming requests
  • Putting preliminary work in play. Customer Feedback.
  • Extensive software skills as well as Internet research abilities required
  • Effective communication skills were required.
Want to Hire