Personal Profile

Business Analyst with 9+ years’ experience in Insurance, Banking, Publication, FMCG and Telecommunication domains.  With expertise in business and systems analysis, Solutions-driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. I am seeking opportunities to transform a companies practices into fresh, cost-effective solutions leading to more efficient operations. Excellent end-to-end functional knowledge in invoicing, requirement gathering, documentation, business process, training and testing. Excellent data analysis, organizational and time management abilities. Developed customer performance reports, financial models, and analysis using Access and SQL databases to meet business requirements. My experience includes assessing, evaluating, analyzing risk, preparing and presenting reports, maintenance of SharePoint. An extensive work experience in NCD and claims handling, alongside strong communication skills and team leadership. Design and manage data quality routines to identify and resolve incorrect data, gaps, duplication’s and inconsistencies between systems. Worked closely with various stakeholders to provide insightful and analytical reporting and data to support business strategy.


  • MBA [master’s in business administration] from Madras University.
  • BCA [bachelor’s in computer application] from Madras University.


• Modelling and forecasting
• Requirements Gathering & Analysis
• User Acceptance Testing (UAT)
• Customer-Oriented KPI Dashboards & Scorecards
• Risk Management
• MI Reports
• MS office proficient
• P&L Management
• Spreadsheets
• Excellent communication

Special Achievements

  • Certified ITIL® Foundation in IT Service Management
  • Certified Six Sigma White Belt certification.
  • Successfully completed the Seven Quality Tool Program.
  • Recognized for Continuous Improvement Initiatives (Lean Six Sigma) in the various process.
  • Recognized for Improved turnaround time (TAT) by developing automation for manual processing task using Excel macros, improving TAT and productivity.
  • Created Presentations/ Procedure for the legal enforcement projects and internal team acquisitions.
  • Awarded Peer to peer recognition (2017)&(2018)
  • Recognized as a best performer spotted by stakeholders.
  • Support process improvements to maximize productivity and accuracy of the department.

Skill Summary of Technical Tools

  • Microsoft Office 365 Outlook, Power point, MS Cube, MS Excel, MS Word MS Access, Visio and SharePoint
  • Basic experience and understanding of Teradata, ORACLE database.
  • Experience with Jira, Confluence tool
  • Management tools: JIRA, Confluence, Service Now, PEOPLEHUB, ORBIT, CITRIX, Delta , SAP and Right Now, People soft systems (Bug tracking/Issue tracking/Project Management)
  • Experience working in SQL
  • Experience in using reporting tools such as My SQL Server Reporting Services, XLCubed, and Cogons.
  • Advanced experience in MS Office Suite (Excel, PowerPoint), VBA Macro and Other Excel formulas.
  • Excellent knowledge in V look-up, H look-up, Pivot tables, Mail Merge Pie Charts,
  • Experience in working Right Now is a customer relationship management (CRM)
  • Experience in working HPCC ECL watch is a customer relationship management (CRM)
  • Experience in HPCC (High-Performance Computing Cluster), work environments.
  • Experience in Agile work environments.
  • Have used SOP procedure as a checklist when auditing procedures and analysing customer data and improved data comparability and credibility.


Career History

Business Analyst I – Advisory Firm

February 2016-Current

  • Analyse business problems and provide solutions. Heavy emphasis on requirements gathering, business processes re-engineering, creating functional specifications, use cases, project and change management, test plans and scripts.
  • Participate with peers and represent the business on project teams.
  • Taking ownership of projects from beginning to end an autonomous worker who specializes in completeness and accuracy.
  • Enhanced communication and relationships between risk management department and stakeholders.
  • Engage client to gather software requirements/business policy and ensure alignment with development and operations team.
  • Translate stakeholder requirements into 10 different tangible deliverables such as functional specifications, test cases, user stories workflow/process diagram, data flow/data model diagrams.
  • Evaluate risks related o requirements implementation, testing processes, project communication. Effective communication skills with the ability to communicate complex ideas.
  • Providing a variety of technical support to multiple level end users in diverse technical areas.
  • Support includes trouble shooting, researching and training for proprietary products.
  • Have done front End/ UI Design analysis on several projects, creating User Cases for User and Task analysis, Information Architecture (flowcharts and hierarchy), Prototyping/Wireframes, Usability Inspection, Usability Testing, GUI design, and more.
  • Effectively managed a daily pipeline of 8-12 customer requests to maintain service level agreements with internal business partners.
  • Successfully adapted to a work environment with rapid changes. Providing exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
  • Engaged with via multiple communication channels (telephone, emails and chat support using CRMs.)
  • Ability to demonstrate benefits to the business through reports implemented.
  • Strong analytical skills, ability to identify problems, research issues, and provide solutions.
  • Currently oversee initiatives designed to advance continuous improvement, competitive advantage and profitable growth.
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
  • Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations global users.
  • Analyze and prepare MI monthly/weekly reports and systems to determine the accuracy of information and proceeded appropriate action to correct if inaccurate or incomplete.
  • Ensured that internal policy and compliance were achieved in every credit line and yearly reviews of the clients.
  • Investigate SQL queries when error occurred and direct it to the concern team to resolve the issue.
  • Processing the reports with the specified TAT & Quality.
  • Experience of the full development lifecycle from business case/process modelling through to delivery and support for a live environment and provide out of office hours support to business when required.
  • Liaising directly with customers to understand the nature of the issue they are experiencing, and then helping them to resolve it within agreed SLA’s liaising with other internal teams and stakeholders.
  • Ensuring all progress is suitably logged and good communication is maintained with the user.



Front End Performance Report Monitoring Specialist – Consumer Goods Company – Finance

July 2015 – February 2016

Front End Performance Report Monitoring Specialist in Information & Analytics Finance Connect, delivering outstanding performance to business and providing the management information and insight and working with the business to develop data strategies to support business needs.

  • Front End/ UI Design analysis – Functional requirements gathering, User and Task analysis, Information Architecture (flowcharts and hierarchy)
  • Performed as a traffic analyst in the Front-End Reporting team.
  • Monitored the reports/Testing the data using SQL script.
  • Create and run test cases for all Finance Connect Projects and provide performance of reporting information on test progress
  • Interacted with clients during UAT (User Acceptance Testing) and Concurrency Testing.
  • Monitored the reports such as (Detailed P&L, Supply Management reports, Material Ledger, Cost Control, Production Volume, Production Product Control) on daily basis.
  • Monitored the performance of all the NEP, DACH NEP, STD (Standard Reports) under Production environment.
  • Executed 50-150 reports daily, the reports are captured from SQL and SharePoint on scripted processes.
  • Contributed to test strategy for client projects in live environment.
  • Maintained dashboards and Responsible for Reconciliations, Query management accounting and analyzing of market data.
  • Conducting a full review of the business process and data relating to client reporting.
  • Worked with complex multidimensional data. Produce daily, weekly, monthly ad-hoc management summary reports



Technical Support Analyst – Telecommunications Company

May 2015 – July 2015

Technical Support Analyst , delivering outstanding technical support service to our internal and external customers.

  • Stakeholder management at different levels – stakeholder’s identification, analysis of their needs, authority, etc., creating stakeholder’s matrix, stakeholder engagement, managing communications.
  • Provided efficient, timely, and accurate service to customers in managing their agreements and coordinating the invoicing of mobile contracts and assisted in basic browser troubleshooting.
  • Handle billing need such as payments, research, invoices, and usability of online billing tool.
  • Resolve faults including Top-up, SMS, and Voice and Billing using Customer Records Management software.
  • Solving both routine problems and complex customer enquiries and issues.
  • Ensure customer queries/issues/complaints are resolved to the satisfaction of all.
  • Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations.


Senior Business Analyst – Reed Elsevier {November 2008 – December 2011}


Senior Business Analyst -American Express Bank Ltd – Finance {February 2008-May 2008}


Business Analyst (Hewlett Packard) – SAP Finance Module {April 2007-January 2008}


Junior Business Analyst – Standard Chartered– Finance {July 2005 -August2006}

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