Milton Keynes

Personal Profile

I am a passionate individual with a desire to succeed in the marketing industry. I am results driven and thrive in a fast-paced environment where I am prepared to go the extra mile for my clients. A pro-active, dedicated, hard working individual who is eager to take on new responsibilities to strengthen and broaden my current skill set.

Key Strengths

  • Broad experience and understanding of multi-channel marketing strategy across travel and retail sectors, as well as the use of a marketing automation platform including segmentation, executing campaigns and associated reporting/analysis.
  • Building and maintaining productive working relationships, both with internal and external contacts, including strong meeting and presentation skills
  • Effective communicator whether face-to-face or over distance using all modern technologies both verbal and written.
  • Ability to understand and interpret objectives and challenges, identify opportunities and solutions as well deliver and manage projects to successful completion.
  • Adept at prioritising and organising tasks, delivering on time and achieving targets in a timely manner.
  • Extensive IT proficiency using Microsoft Office Suite supported with excellent literacy and numeracy skills and attention to detail.

Career History & Qualifications

Marketing Agency; Milton Keynes                                                                                   2016 – 2019


Delivering marketing automation technology, data analysis and people solutions to drive multi-channel marketing strategies forward and is a leader in the field of behavioral email.


Senior Account Executive (Client Relationship)             July 2018 – October 2019


I was working towards an Account Managers position – taking on greater responsibilities and in line for promotion prior to the company relocating


Previous role Account Executive                                          June 2016 – June 2018


Key Responsibilities included:

  • Fully managing a group of lower-revenue accounts, driving revenue growth and client results.
  • Working alongside Account Managers and Directors to support on larger, more strategic clients and transferring my experience to my own clients.
  • Negotiated and secured contract renewals, produce proposals and generate incremental sales working every quarter. A willingness and ability to sell through a consultative approach.
  • Worked with assigned clients to help drive their multi-channel campaigns; including reporting back results to clients, identifying key trends/recommendations/best practice and opportunities for growth
  • Lead client presentations on campaign success and opportunities for improvements, as well as taking ownership for any client issues. Able to interpret results and tell a story via a client’s data.
  • Proactive network building, ensuring a set of contacts within each client business.
  • Responsible for accurate revenue forecasting across clients’ and team accounts, as well as ensuring client payments are made on time and invoicing processes are efficient, effective and correct.
  • Monitored and evaluated client profitability and how this can be improved on a continual basis making sure that resource is being allocated correctly across accounts.


Key Accomplishments:

  • As a result of building strong relationships with my client, I was able grow a client’s monthly fee by 40% for the next 3 years which was reflective with their increased marketing strategy.
  • Played a key role in the launch of  a predictive analytics product, leading a retail customer through the planning and delivery of dedicated, personalized campaigns and split tests against control cells during Black Friday. Results included a 27.5% increase in conversion rate for prospective new customers and an 87% increase in second purchases.
  • Whilst working towards my second promotion, I exceed selling additional upsells including one off and recurring projects by 80% YoY.
  • Completed an ILM Level 2 Diploma in Leadership and Management, learning and utilizing tools and strategies to more effectively manage and develop myself within the Account Management team.


Communications Company; St. Neots                                                                               2014 – 2016


PR-led Marketing Communications business in the Scientific division


Trainee Junior Account Executive                               September 2015 – March 2016

PR Marketing Intern                                                       May 2014 – September 2015


Key Responsibilities included:

  • Supported client teams by preparing press releases and article contributions.
  • Built relationships with clients and acted as a key point of contact on selected accounts.
  • Liaised with journalists and key media personnel to set up appointments to attend trade shows. This included preparing press packs and material requested by our clients. I was also responsible for organizing travel and accommodation arrangements during the visit.
  • Monitored the media and was actively involved in group activities to pursue new business opportunities.
  • Solely responsible for social media platforms drafting posts and blog posts and publishing material.
  • Collated, analysed and evaluated media coverage to present to clients and seek new opportunities.



Key Accomplishments:

  • Designed, created and implemented a new internal media database from scratch and led training exercises and support sessions to the wider business, as well as different locations
  • Successfully completed my placement year whilst ensuring both University degree was kept up to date with my working responsibilities. After a successful placement I was invited back to support the team during my final year of studying.





Google Analytics Academy; 2019

Google Analytics for Beginners             


ILM Level 2 Award in Leadership & Team Skills; 2018

Improving Performance of the Work Team | Induction and Coaching in the Workplace


Manchester Metropolitan University                                                          2012 2016

First Class BA (Hons) Advertising Management and Brand Management

Dissertation subject:Do pure-play E-retailers dominate fashion industry virtual communities because they are more fun and engaging than traditional hybrid retailers?


Dame Alice Harpur School, Bedford                                                           2010 2012

A Levels: Business Studies, Geography and Design Technology


Thornton College, Convent of Jesus and Mary 1998 2010

GCSEs; 9 Grades A to C including Mathematics and English

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