Reference
439583
Type
Fixed term
Location
Cambridge
Salary
£25,000 - £30,000/annum
Category
IT
Sector
Pharmaceuticals / Biotechnology / FMCG

ABOUT THIS ROLE

Northreach have partnered with a leading BioTech company specialising in Immunotherapies in Cambridge in their search for a Customer-Centric, Tech Mad IT Support Analyst, on an initial 6-month FTC, with the potential of being extended further or becoming permanent.

Working in a small but busy IT Team, you will be the 1st Point of Contact for all things IT Support – whether that be setting up new hardware and software for new starters, carrying out 1st line investigations or daily check-ups and back-ups.

KEY RESPONSIBILITIES

  • 1st Line Support for internal users across Laptops, servers, printers, Office 365
  • Supporting in the setup on new equipment for new starters, including hardware and user accounts
  • Installation of software – i.e. Microsoft & scientific packages
  • Decommissioning of old users in line with leaver process, ensuring the retention of data
  • Carrying out daily checks and backups
  • Escalating issues to 2nd/3rd line as and when needed

THE IDEAL CANDIDATE

  • Excellent interpersonal and communication skills, being able to provide excellent customer service
  • Experienced in carrying out 1st Line IT Support – across both hardware and software issues
  • Self-starter, driven and able to problem solve
  • Good knowledge of Office 365
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