£45-60k per annum + package
Financial Services


Northreach are proud to have partnered with a rapidly growing and innovative payments FinTech in their search for an experienced, driven Financial Crime Planning Manager.

The role holder will be responsible for leading all activities in relations to workforce and demand planning. This will include activities such as building the process in which the company calculates the necessary resource models using their demand levers, developing shift patterns for all teams to ensure that we have 24/7 coverage across Financial Crime Operations and ensuring the company have rigour across all our resource and demand planning processes. The role holder will work closely with our Compliance team, MLRO, Product and Data teams to ensure a uniform & coordinated approach to creating a safe and seamless operating framework that can sustainably scale with the company’s rapid growth.


  • Lead the process of calculating the resource needs for Delivery Operations (looking at the number of riders, pickers, and ad hoc store staff)
  • Lead the continual improvement of our forecasting ability to enable us to accurately have enough resources per shift (while balancing the impact on the overall Cost Per alert)
  • Lead the development process of uploading shift patterns on to our scheduling/workforce management tool
  • Support the wider Data/Business Intelligence Team, where required to ensure we have the correct data feeds to enable accurate and sustainable planning
  • Own any Workforce planning process and work across Financial Crime Operations to deliver against the current annual plan and budget
  • Provoke interest and identify some quick wins with short term workforce decisions
  • Propose opportunities to further standardise, simplify and automate the approach/systems/software across the process wherever possible
  • Work with, and understand, the interfaces between OE, People Analytics and senior stakeholders (within HR, Finance and across the enterprise)
  • Build relationships and a narrative around the importance and benefits of workforce planning
  • Determine the workforce planning “decision levers” in the various markets and businesses – these will inform how each business would go about achieving their business priorities
  • Build knowledge of the foundations across the business (Baseline, Segmentation, Supply & Demand)
  • Work up an actionable model for workforce planning, with a mind to longer-term strategic insights
  • Work with senior leadership to define the Workforce Planning business priorities and build the end-to-end next generation process
  • Build a framework, or conceptual model, for deepening the involvement of HR in workforce planning decisions
  • Lead the development and piloting of workforce planning solutions in key business units


  • 3+ years experience in leading the resource & demand planning across a large scale organisation within Financial Services
  • Background & educational qualifications in the following areas are beneficial but not essential; Computer Science, Mathematics & Economics
  • Experience communicating complex information accurately, clearly, and quickly to all levels of management, regulators, auditors, and third parties
  • You are extremely knowledgeable & experienced with Excel/ Google Sheets
  • Extensive knowledge & experience in developing shift patterns within a growing team
  • You have experience monitoring shift uptake and methods to improve shift uptake, including ad hoc bonuses to attract uptake
  • You have experience monitoring the use of roles and understanding when roles become obsolete
  • You have experience of finding ways to utilise staff to increase uptake/ utilisation
  • Able to present results and findings to senior stakeholders
  • Excellent communication skills
  • A logical and analytical mindset, who uses initiative to apply curiosity and find answers and solutions
  • Knowledge of or an interest in workforce skills, skill development, personal development, career paths, internal mobility, the future of work would be advantageous
  • Working knowledge of workforce management systems
  • Proven ability to understand, evaluate and resolve problems
  • Able to work under pressure
  • Strong organisational skills and the ability to multi-task
  • Able to work under own initiative
  • Highly Analytical